RETURNS OR EXCHANGE
We are confident that you will love your Devils Feather Handbag, however, if for any reason you change your mind, you can return or exchange your order within 30 days for a refund or replacement.
All we ask is from you is to make sure the handbag is returned with a valid invoice, unused, in a resellable condition and in its original packaging.
To request a return or exchange, please click the correct button and complete the appropriate form below:
(we will aim to respond to your request within 1-3 business days)
Our Returns/Exchange Process:
Step 1: After receiving your order, if you wish to request a return or exchange, then please complete the relevant request form above, indicating the item that you wish to return, reasons for return and alternative for exchange.
Step 2: Once we have received your request form, we will be in touch via email to confirm if you are eligible for a return or exchange. If your request is approved, we will provide you with a returns label to send your package back.
Step 3: Place the product (unused and in its original packaging, including the dog tag, gift box, dust bag and labels) with the original despatch note inside the outer packaging and seal securely. Return your item via the return label that we provided you. Any items lost in the post that is sent not using our return label will result in you not receiving your refund or exchange.
Step 4: We will confirm by email when we have received your return and email you when your refund or exchange has been processed.
Returns and Exchanges from the UK will be FREE.
Please note that goods must be returned within 30 days of delivery for a full refund or ability to exchange and we must be notified of your intent to return within 14 days of receiving your delivery.
Returns: Please allow up to 15 working days to process your refund from receipt by our Returns Team.
Exchange: Please note that replacements will be sent via standard delivery (3-5 working days). Please inform us if you require an alternate form of delivery, but keep in mind this will be costed to you.