PRIVACY AND COOKIES POLICY

 

Devils Feather is committed to protect and respect our users'' privacy and our Privacy and Cookies Policy below, details how we process our data and use it to strengthen the users' experience.

 

COPYRIGHT PERMISSION

 

It is understood that Devil's Feather only permits the use of an image of a Devils Feather design or product in an article published, on the basis that the image or article containing our design or product may be used and published by Devils Feather on our Devils Feather website or social media platform.

 

PRIVACY POLICY

 

Devils Feather (We) are committed to protect and respect your privacy. Our Privacy and Cookies Policy details how we process our users data, how it will be used and how we treat it. Please read the following carefully to understand our practices regarding your personal information.

 

If you have concerns regarding your personal information or any queries on how we process this data, please contact us at info@devilsfeather.co.uk

 

(Website) or any other application for the www.devilsfeather.co.ukWhen visiting and using purchase of products or signing up to our customer subscription, you are consenting to the use and disclosure of your personal information as described in this Privacy and Cookies Policy.

 

By using this site, you represent that you are at least 16. If you are under, then we expect you to obtain your parents/ guardians consent before providing us with any personal information.

 

For the purpose of the Global Data Protection Regulations 2018, the data controller is Devils Feather Ltd and WIX (our hosting platform).

 

 

INFORMATION THAT WE MAY COLLECT

 

Personal information that you provide when ordering products online or over the phone with our customer care team, will be collected and stored. This will also be the case when you report a problem with our site or order, which we may record and keep for training and/or monitoring purposes.

 

Information provided when you sign up for our subscription or any email or posting material. With this information, we may send you emails about our brand and products, promotions and any updates.

 

We will ask for your information on any competition that you enter via our site or on the phone.

 

We may also collect your information on any surveys that you take part in for research purposes, although it is not mandatory that you complete the surveys.

 

If asked for extra information, ie birthday, age or special dates, which we will use to enhance our services to you (for example discounts on your birthday) we will treat this the same as your personal information. This will be voluntary extra information if you are wanting to enhance your services. Please note that we will not be able to offer these if you do not provide all of the requested information.

 

Details of transactions through our site or over the phone and the completion of your orders.

 

When you browse our store, we will automatically receive details of your visit such as location data. We also receive your computer's internet protocol (IP) address in order to help us learn about your browser and operating system. This information does not tell us anything about your identity, just browsing patterns.

 

INFORMATION REQUIRED ON ORDER

 

When you place your order with us online or over the phone, we will ask for your contact details such as name, address, telephone number and email address so that we can keep in contact with you and notify you with any problems or updates regarding your order.

 

We will send you an email confirming your order but may send you additional email marketing. If you wish to opt out of this, you can opt out from your account or let us know by sending an email to info@devilsfeather.co.uk

 

NB: We will only ask for your credit card details if you are placing an order. Please note that we would not ask for details or credit information through email or text. If you do receive a concerning message, please notify us at info@devilsfeather.co.uk

 

COOKIES

 

We use cookies to give our users the best possible shopping experience. We notify our website users as they enter our website for the first time and state that by continuing to visit our website, they accept and consent to our Terms and Conditions and Privacy and Cookies Policy.

 

Our cookies will be used to:

 

  • Review audience size and usage patterns

  • Customise our site to your preferences

  • Ensure security and authenticity of registered users

  • Recognise our users- storing their information

  • Efficient searching on our site

 

Our website is hosted on WIX and here is a list of cookies implemented on all websites hosted on WIX:

 

Wix business solutions and third-party apps may use cookies that aren't listed above. You can check which cookies are used on these platforms using Chrome's built-in cookie view. Just click Secure (this may be a lock icon) next to the URL bar and then click cookies. Make sure that you are viewing the site in incognito mode so that your browser doesn't detect your own cookies too. You can refuse cookies by selecting the setting on your internet browser.

 

  • svSession - permanent and creates activities and business intelligence

  • hs, incap_ses_${Proxy-ID}_${Site-ID}, incap_visid_${Proxy-ID}_${Site-ID}- sessional for security purposes

  • nlbi_{ID}, XSRF-TOKEN- persistent for security purposes

  • Sessionsm- two weeks in order to identify logged in site members

 

WHAT WE DO WITH YOUR INFORMATION

 

At Devils Feather, we are passionate about providing our website users with excellent customer service. The personal information that you provide us will help us with many factors such as:

 

  • Processing your orders effectively

  • Make your Devils Feather website experience simple and easy to follow

  • Make your shopping and returns process quick and efficient

  • Improve and tailor our website content and design based on common or personal preferences

  • Inform and allow you to participate in any Devils Feather updates, offers or discounts. This will be done through email marketing or through our website.

  • Use to improve our business intelligence, for example, carry out analysis on the purchase and return patterns and monitor our overall performance

  • Provide our users with ongoing customer assistance and support

  • Use information to enhance our data security and fraud prevention capabilities and to comply with any applicable laws and regulations

 

WIX PRIVACY POLICY

 

Our website is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Please see below a summary of their Privacy Policy.

 

Wix collects two types of information.

  1. The first is unidentified/ non-identifiable information. This type of information does not enable them to identify the user but mainly consists of technical and aggregated usage information (such as visitors and users browsing information).

  2. The second type is individually identifiable information. This is primarily contact details, name, address, email or phone number.

 

This type of information is collected through the Devils Feather website.

 

The information will be maintained, processed and stored by Wix and our authorised affiliates and service providers in the United States of America, in Europe (including in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.


Wix is apart of the EU-US Privacy Shield Framework and is committed to subjecting all personal information received from European Union (EU) member countries and Switzerland. It is also subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC).

 

To find out further information or to read WIX’s full Privacy Policy document, please follow the link https://www.wix.com/about/privacy

 

DISCLOSURE OF YOUR INFORMATION

 

Generally, third-party providers used by Devils Feather, will only collect, use and disclose your information to the extent necessary to allow to provide their services to us.

 

However, it is often that certain third-parties, such as payment transaction providers or couriers, have their own Privacy Policy regarding the information that we share for your order. For these providers, we recommend that you read and understand their Privacy Policy to acknowledge their use of your information. Please note that these third-parties may be located in a different jurisdiction to yourself, therefore you may be subject to the laws of the jurisdiction where the provider is located.

 

We may have to disclose your information for the following instances; to comply with a legal obligation, to apply our terms and conditions or to protect the safety or rights of Devils Feather, our customers or others. This includes sharing information for the purpose of fraud protection and credit risk reduction.

 

SECURITY

 

We take reasonable precautions and follow best practices to ensure that we protect your personal information. We use your information as stated in this Privacy and Cookies Policy and make sure that it is not inappropriately lost, misused, accessed altered or destroyed.

 

We follow all PCI-DSS requirements and implement additional accepted standards, whilst dealing with card payments. We recommend that you review your chosen payment providers Privacy Policy before your purchase.

 

YOUR RIGHTS

 

You do have the rights to ask us not to process your personal information for marketing purposes. Please review and check all boxes on any customer set up forms that we use to collect your data, in order to prevent us from storing your data. You can also exercise this right by contacting us at info@devilsfeather.co.uk

 

Please note that we may have advertisements on our website that link to other websites. Please review their Privacy Policies when entering their site.

 

You have full access to your information that has been held and can be exercised in accordance with the Global Data Protection Regulations 2018.

 

CHANGES TO OUR PRIVACY AND COOKIES POLICY

 

We have the rights to change this policy at any time, so we urge our website users to visit and review the policy frequently. The amended policy will be posted on our website. If you continue to use the site, we will use this as consent that you have agreed to our amended Privacy and Cookies Policy.

 

Please note that if our company is acquired or merged with another organisation, your information may be transferred so that we can still offer our full services to you.

 

CONTACT

 

You will receive a confirmation that your email has been received by Devils Feather, which states your query is being processed and our lead time for receiving your response. If you have any questions, concerns or comments regarding this policy, our overall website or products, please email us at info@devilsfeather.co.uk

  

 

 

 

 

 

 

 

 

DEVILS FEATHER LTD